Reference

Legal Terms for Your Account

Every rule that applies to your account is on this page, and we have kept it plain: how we check your bKash, Nagad or Rocket wallet, what we expect from you, and how a dispute gets answered in writing.

Eligibility by local lawWallet must be in your nameOne account per personAnswers in writing
2222beet Legal Terms for Your Account
WHERE TO WRITE

Where to Send a Legal Question

A legal question needs a paper trail, so we answer yours in writing. Send it from the email address registered on your account, add your account number, and say which wallet you used — bKash, Nagad or Rocket. If it concerns one specific transaction, include the TrxID from your wallet app. That saves a round of back-and-forth. We reply to the same address, so keep it active; if you have changed it, update the account first so our answer does not land in an inbox you no longer read.

Team online

Registered email

Use the address on your account so we can match the request without asking you to prove identity twice. Mail from a different address gets a verification step before we answer.

Account and TrxID

Give your account number and, for money questions, the TrxID from your bKash, Nagad or Rocket app. With both we can trace the transaction straight away instead of guessing.

Written decision

If we restrict or close an account, you get the reason in writing on the same thread. Reply there with anything you want us to look at again.

DATA AND SECURITY

How We Handle Your Account Data

Your data stays tied to one job: running your account. Cookies keep your session alive and remember your device, so you are not asked for an SMS code on every tap. Identity documents go into a restricted store that only the verification team opens. Account and transaction records are kept for the period the rules where you live require, then removed. You can ask what we hold, ask for a correction, or ask for a copy by writing from your registered address.

One-time codes

Every login from a new device passes an SMS one-time code before the lobby opens. Keep that code to yourself; our team never asks for it in chat or on a call.

Cookie choices

Session cookies keep you signed in and the wallet working. Clear them in your browser settings and you are signed out everywhere, then you need a fresh code.

Document handling

Photos of your ID and wallet screenshots sit in a restricted folder. Only staff working your verification case can open it, and each access is logged.

Records and removal

Transaction history is kept while your account is open and for the period local rules set afterwards. Ask us to delete anything beyond that and we confirm what was removed.

Legal Questions, Answered Plainly

These are the questions our inbox gets most, answered the way we would answer them at the cashier desk. Nothing here replaces the rules above, but it should tell you where you stand before you deposit. If your case is not covered, message us with your account number and we will reply in writing rather than leave you guessing.

Where you can use the site depends on your local law and eligible regions, so check that first. If your area is not eligible, we cannot open an account or accept a deposit from you.

No. The wallet has to be in your own name and match the account you registered. Third-party funding is returned to the sender and never credited to your balance.

We check that the wallet you withdraw to is the one verified at sign-up. If something does not match, we ask for a document before releasing the money, and nothing moves until that check clears.

Your profile closes and lobby access ends. Transaction and identity records stay for the period the rules where you live require, then we remove them. Ask us and we will confirm what is still held.

Write from your registered email and say what you need — a copy, a correction, or a deletion request. We answer on the same thread and tell you exactly what we changed.

They differ by country and can change. If your region stops being eligible, we restrict the account and return any balance through the wallet you deposited with, following local law.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.